Terms & Conditions
By using this website, you agree to the terms and conditions set out below.
ArmaCool Pty Ltd
Trading Address: 48 Barberry Way, Bibra Lake, WA 6163 Australia
A standard charge will apply to all product orders on an order by order basis, except Heavy Item orders that are to be collected from our Bibra Lake Warehouse.
Please allow up to 3-5 days for your order to be dispatched.
ArmaCool will use Toll Ipec and Australia Post for deliveries. Please allow up to 7-10 business days
after dispatch for delivery within Australia. Deliveries outside of Australia are to be negotiated at placement of order.
A signature will be required to receive your order. If no one is available to sign for your package, a card will be left and it is then up to the receiver to organise for the collection/delivery of the package.
In the event that an ordered item is not available, or we are unable to fulfill your order, we will notify you within 2-3 business days to arrange an agreeable alternative item.
Postage applicable to returns and reissued items (other than any item deemed faulty) are at the customers expense.
Any freight to destinations outside Australia, price is to be negotiated.
Click & Collect
This service is available from our Bibra Lake Warehouse located at 48 Barberry Way, Bibra Lake, WA 6163 Australia. Once you receive an email that your goods have been fulfilled, you will be able to come to the Reception Counter of our office and collect your order between 9.00am – 4.00pm, Monday to Friday.
We encourage our customers to choose carefully as we do not offer a refund if a customer simply changes their mind.
Customers are permitted to exchange an item within 14 days for an alternative item.
Exchanges may also be made at our ArmaCool store with original invoice.
If an item is deemed faulty by the relevant supplier company, the customer is first entitled to a repair then a credit note or refund. Please allow 2 weeks for supplier assessment.
Prices of products and services, and delivery and other charges displayed on the website are current at the time of publication but are subject to change.
All prices displayed are inclusive of GST at the rate of 10%. Transactions are processed in AUD.
ArmaCool reserve the right to accept your offer of purchase via the website. Without limitation, this applies to unavailable product, incorrectly displayed or incorrectly priced product.
Occasionally we may run low on supply of a popular item and be required to wait on delivery from our supplier. We will contact you via email/telephone in this instance. If we are unable to supply to you in an agreeable time frame, we will refund your purchase.
ArmaCool Gift Vouchers are currently only able to be presented for redemption In Store only. They are not available for Online redemption.
ArmaCool and its local Perth Partners BaggyCaps.com, HydraSafe & CleverScore Scoreboards are committed to bringing all of its customers be they clubs or individuals, the best products on the planet without ever passing on customer details to any unrelated third party.
The Founders of ArmaCool whilst being at the front leading edge of sports apparel technologies are very old school when it comes to other peoples’ privacy, its simple, if you ever deal with us your details will NEVER be shared with anyone else.
The privacy of all those who use this website is of prime importance to us.
Do we disclose information about our users to anyone else?
We may share general information about the use of our site with advertisers, sponsors, content providers and other third parties. However, we generally only disclose aggregate, anonymous information about our users and except where otherwise specifically required to do so, will not disclose any personal identifiable information to any third party without your approval. On occasions it may become necessary to release personal information, including if we are required to do so to satisfy a legal obligation.
For example, we may disclose the total number of “hits” our site receives, or how often the average user visits our site, or which terms are most often entered in our site search engine.
Further, as a necessary adjunct to the proper operation of our website, our staff and technical contractors, who are subject to the obligations of confidentiality to us, may gain access to personal information as part of their service.
Do we keep email we receive from you?
We receive and reply to email from users on a regular basis. For record-keeping purposes we retain copies of most email sent to us. We do not anticipate that the information in the email we receive or send will be disclosed to any third party without the permission of the sender, either express or implied, unless required or necessary specified in the previous paragraph.
Please feel free to contact us if you have any questions, comments or would like more information concerning privacy issues.